There are two words in Swahili meaning “sorry.” Samahani seems to mean that the person is genuinely sorry and indicates at least sympathy if not empathy.
Pole, on the other hand, while sometimes genuine, seems to mostly be used as an “oops,” or a sarcastic sorry, and is used quite a bit.
Example: someone knocks over water bottle, spills water all over the floor, and goes “pole” without cleaning it up.
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